Service Packages
Managed IT Service Packages in Ontario
Compare tiers by outcomes, not buzzwords. We map coverage to risk, complexity, and team size.
Bronze
Reliable Coverage
Ideal client profile: Stable environments with basic support needs and low change volume.
Key outcomes: Reliable helpdesk, fewer disruptions, consistent updates.
Included services: Helpdesk support, monitoring, patching, endpoint protection baseline, asset tracking.
Not included / assumptions: Advanced security layers, vCIO strategy, 24/7 coverage, complex compliance.
Positioning: Best for budget-conscious teams that need dependable coverage.
Silver
Balanced Security
Ideal client profile: Growing teams that want stronger security and faster response.
Key outcomes: Proactive support, reduced risk, improved visibility.
Included services: Everything in Bronze, advanced endpoint protection, backup monitoring, security reporting, quarterly reviews.
Not included / assumptions: Full security stack, dedicated strategy sessions, complex DR requirements.
Positioning: Balanced coverage for most 15�50 user environments.
Gold
Full-Stack Protection
Ideal client profile: Teams that need comprehensive security, planning, and rapid recovery.
Key outcomes: Maximum uptime, stronger security posture, strategic IT alignment.
Included services: Everything in Silver, enhanced security layers, DR planning, priority response, vCIO guidance.
Not included / assumptions: Highly regulated compliance frameworks without custom scope.
Positioning: Best for mission-critical operations or highly risk-aware teams.
Packages That Scale With You
Clear tiers with room to grow.
Right-sized coverage
Match the tier to your risk and complexity.
Easy upgrades
Move between tiers as your needs evolve.
Consistent standards
Security baselines apply across all packages.
FAQ
Package and pricing questions.
Can we start with Bronze and upgrade?
Yes. Upgrades are straightforward as your needs change.
Is pricing per user or per device?
Quotes are based on users, devices, and scope.
Are projects included?
Projects are scoped separately based on complexity.
Can we mix packages?
We can tailor scope for different teams or locations.
What is required to get a quote?
User count, systems, and desired coverage are most helpful.
Get a Package Recommendation
Tell us your user count and complexity. We will recommend the right tier within one business day.
Request a Quote
No sales scripts. No pressure.
Serving Barrie, Toronto, and Ontario-wide.
Choosing the Right Package
Clear tiers, flexible upgrades, and the right level of coverage.
Share environment details
Users, devices, systems, and risk priorities.
We recommend a tier
Bronze, Silver, or Gold based on fit.
Finalize scope and start
We confirm coverage and move into onboarding.